Terms & Conditions

These Terms & Conditions ("Terms") govern your use of www.sarghbyrk.com (the "Website") operated by SARGH by RK Fashion House ("SARGH by RK", "we", "us" or "our") and every purchase you make through it. They should be read together with our Privacy Policy and our Shipping, Returns & Exchanges Policy, which form part of these Terms.

We may revise these Terms from time to time. The version in force when you place an order is the version that applies to that order.

• You must be at least 18 years old, or be using the Website under the supervision of a parent or guardian, to place an order.
• You agree to provide information that is true, accurate and complete, including a working mobile number and a full delivery address.
• You must not use the Website for any fraudulent or unlawful purpose, place orders you do not intend to accept, attempt to gain unauthorised access to our systems, or copy content from the Website by automated means.

We take great care to describe and photograph our products accurately. However:

• Colours may appear slightly different on screen than in person because of lighting and device display settings.
• Many of our pieces are hand-embroidered or hand-finished. Small variations in embroidery, print placement, dye and texture are a natural part of the craft and are not considered defects.
• Measurements in our size guide are approximate and may vary by up to 1 inch. Please check the size guide on each product page before ordering.
• All products are subject to availability. If an item becomes unavailable after you order, we will contact you and you will not be charged for it.

• All prices are shown in Pakistani Rupees (PKR). Delivery charges, if any, are shown separately at checkout before you confirm your order.
• Prices and promotions may change without notice, but changes will not affect orders already confirmed.
• If a product is listed at an obviously incorrect price because of a technical or typing error, we may cancel the order and will let you know before dispatch.
• Promotional codes are valid only for the period and conditions stated, may carry a minimum order value or maximum discount, cannot be exchanged for cash and only one code may be used per order.
• Sale items are offered at a reduced price and are subject to the exchange restrictions in our Returns policy.

When you place an order, you will receive an order number and, if you provided an email address, a confirmation email. This confirms that we have received your order; it is not yet our acceptance of it.

• We may contact you by phone, SMS or WhatsApp to verify your order before dispatch. Orders that cannot be verified may be cancelled.
• A contract between you and us is formed when your order is dispatched.
• We may limit the quantity of an item per order, and may refuse or cancel orders in cases of suspected fraud, incorrect pricing, stock unavailability, incomplete delivery information or a history of refused deliveries.
• If we cancel your order, we will tell you. Because no payment is taken in advance, you will not have been charged.

• Payment is collected in cash by our courier partner at the time of delivery. The amount due is the order total shown in your confirmation, including any delivery charge.
• Please keep the exact amount ready. Couriers may not carry change.
• In line with our courier partners' procedures, payment must be made before the parcel is opened.
• Refusing a parcel without a valid reason costs us delivery and return charges. We may decline future Cash on Delivery orders from numbers with repeated refusals.

You may cancel your order free of charge at any time before it is dispatched by contacting us at support@sarghbyrk.com or on WhatsApp at +92 332 6679111 with your order number. Once an order has been handed to the courier it can no longer be cancelled; please follow our exchange process instead.

Delivery timelines, charges, exchange eligibility and the handling of damaged or incorrect items are explained in our Shipping, Returns & Exchanges Policy. Ownership of and responsibility for the goods pass to you when the parcel is delivered and paid for.

All content on the Website, including designs, embroidery motifs, photographs, videos, text, graphics, logos and the SARGH by RK name, belongs to us or our licensors and is protected by intellectual-property laws. You may not copy, reproduce, distribute, modify or use any of it for commercial purposes without our prior written permission.

Nothing in these Terms limits any rights you have as a consumer under the laws of Pakistan. To the extent permitted by law, our total liability for any order is limited to the price you paid for that order, and we are not liable for indirect or consequential losses, or for delays caused by events outside our reasonable control such as natural disasters, strikes, road closures, public holidays or courier disruptions.

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute will be subject to the jurisdiction of the competent courts at Lahore. Before taking any formal step, we encourage you to contact us so we can try to resolve the matter quickly and fairly.

Questions about these Terms can be sent to support@sarghbyrk.com, or call or WhatsApp +92 332 6679111 (Monday to Saturday, 10:00 AM to 7:00 PM (PKT)). Our address is Gulberg III, Lahore, Pakistan.