Shipping, Returns & Exchanges

Once you place an order, our team may contact you by phone, SMS or WhatsApp to confirm your details. Verified orders are packed and handed to our courier partner within 1 to 2 business days.

• Orders placed on Sundays or public holidays are processed on the next business day.
• During sales and festive seasons, processing may take a little longer. We will keep you informed if your order is affected.
• If any item in your order is unavailable, we will contact you before dispatching the rest.

Delivery times are counted in business days from the day your order is dispatched:

These are estimates. Weather, public holidays, road closures and courier delays can occasionally affect delivery times. We currently ship within Pakistan only.

• Orders above Rs. 15,000: free delivery anywhere in Pakistan.
• Orders below Rs. 15,000: a flat delivery charge of Rs. 350.
• Some cities may have a different rate or a faster service. The exact charge for your city is always shown at checkout before you confirm your order.

• Pay the order total in cash to the courier when your parcel arrives. Please keep the exact amount ready.
• In line with our courier partners' procedures, payment is made before the parcel is opened. If anything is wrong with your order, our exchange and damaged-item process below protects you.
• If you will not be available, someone you trust may receive and pay for the parcel on your behalf.
• The courier will usually call before delivering. If they cannot reach you after repeated attempts, the parcel is returned to us. Re-delivery may carry an additional charge.

You can follow your order at any time on our Track Order page using your order number and the phone number you ordered with. If you provided an email address, we will also email you when your order status changes, including when it is dispatched and when the courier details are available.

If something doesn't fit or isn't what you hoped for, you can request an exchange for a different size, colour or product within 2 days of delivery.

Items must be returned

• Unworn, unwashed and unaltered, without perfume, make-up or stains.
• With all original tags attached and in the original packaging.
• Together with the order number or a copy of your invoice.

How to request an exchange

• Contact us on WhatsApp at +92 332 6679111 or email support@sarghbyrk.com with your order number, the item you wish to exchange and what you would like instead.
• Our team will confirm eligibility and share the return address and instructions.
• Send the item back using a courier service of your choice. For size or style exchanges, the return shipping cost is paid by you.
• Once we receive and inspect the item, we will dispatch your replacement. If the replacement costs more, the difference is collected in cash on delivery; if it costs less, the difference is issued as store credit.

We inspect every piece before it leaves our studio. If you receive an item that is damaged, defective or not what you ordered, please let us know within 48 hours of delivery with your order number and clear photos or an unboxing video.

Once confirmed, we will arrange a replacement at no extra cost, including all shipping. If a replacement is not available, we will offer an alternative product or store credit for the full value of the item.

• Items bought on sale or with a clearance discount.
• Pieces that have been altered, stitched to measure or customised at your request.
• Hair accessories, socks, tights and high necks, for hygiene reasons, unless they arrive damaged or incorrect.
• Items returned after the exchange window or that do not meet the conditions above.

Because all orders are paid with Cash on Delivery, we do not offer cash or bank refunds for change-of-mind returns. Eligible returns are resolved through an exchange or store credit. Store credit can be used on any future order and is shared with you by email or WhatsApp as a code.

Where the law requires a refund, for example when we cannot supply a replacement for a faulty item, we will arrange one through a method agreed with you.

Our customer care team is available Monday to Saturday, 10:00 AM to 7:00 PM (PKT). Reach us on WhatsApp or phone at +92 332 6679111, or email support@sarghbyrk.com. Please have your order number ready so we can help you faster.