Privacy Policy

SARGH by RK Fashion House ("SARGH by RK", "we", "us" or "our") operates the online store at www.sarghbyrk.com and its related customer-support channels, including email, telephone and WhatsApp. We are the party responsible for the personal information described in this policy.

This policy applies whenever you browse our website, place an order, track a delivery, request an exchange, subscribe to our updates or otherwise contact us. By using our website or placing an order, you acknowledge the practices described here.

Information you give us

• Order details: your full name, mobile number, email address (optional), delivery address, city, postal code and any delivery notes you add at checkout.
• Order contents: the products, sizes, colours and quantities you choose, together with any promotional code you apply.
• Support conversations: messages, photographs or videos you send us when asking a question, requesting an exchange or reporting a problem with an order.
• Marketing preferences: your email address if you choose to subscribe to our newsletter.

Information collected automatically

• Technical information such as your IP address and browser type, recorded when an order is placed so we can prevent fraudulent and duplicate orders.
• Your shopping cart and wishlist, which are saved in your own browser's local storage so they are still there when you return. This information stays on your device and is not sent to us until you check out.

• To process, confirm, pack and deliver your order, and to collect the Cash on Delivery payment.
• To verify orders by phone call, SMS or WhatsApp before dispatch, which protects you and us from fake or mistaken orders.
• To send order confirmations, dispatch notifications and delivery updates by email, SMS or WhatsApp.
• To handle exchanges, resolve complaints and answer your questions.
• To detect and prevent fraud, abuse and repeated delivery refusals, including keeping a record of numbers that have been blocked from ordering.
• To keep accurate business, accounting and tax records as required by law.
• To send you news about collections and offers, but only if you have opted in. You can unsubscribe at any time.

We do not sell, rent or trade your personal information. We share it only in the following limited circumstances:

Every service provider we work with may use your information only to perform services for us and is expected to keep it confidential and secure.

Our store uses only the storage that is strictly necessary for it to work: your browser's local storage keeps your cart and wishlist, and secure cookies keep authorised staff signed in to the administration area. We do not currently use advertising or cross-site tracking cookies.

If we introduce analytics or marketing tools in the future, we will update this policy and, where required, ask for your consent first. You can clear local storage and cookies at any time through your browser settings; doing so will empty your saved cart and wishlist.

We keep order records for as long as necessary to fulfil your order, handle any exchange or dispute, and meet our legal, tax and accounting obligations. Support messages are kept for as long as they are needed to resolve your request. Newsletter details are kept until you unsubscribe.

When information is no longer needed, we delete it or anonymise it so that it can no longer be linked to you.

We use industry-standard safeguards to protect your information, including encrypted (HTTPS) connections, access controls that limit order data to authorised staff, hashed staff passwords and regular review of who has access. While no online service can guarantee absolute security, we work continuously to keep your information safe.

• Access: ask for a copy of the personal information we hold about you.
• Correction: ask us to fix information that is inaccurate or incomplete, such as a delivery address.
• Deletion: ask us to delete your information, unless we must keep it to complete an order or meet a legal obligation.
• Marketing opt-out: unsubscribe from promotional messages at any time using the link in our emails or by contacting us.

To make a request, contact us at support@sarghbyrk.com from the email address or phone number linked to your order. We may ask you to confirm your identity before acting on a request, and we aim to respond within 30 days.

Although we sell clothing and accessories for children, our website is intended for use by adults. We do not knowingly collect personal information from anyone under 18. Orders for children's products should be placed by a parent or guardian.

We may update this policy from time to time to reflect changes in our services or legal requirements. The date at the top of this page shows when it was last revised. Significant changes will be highlighted on our website.

If you have any questions about this policy or how we handle your information, please email support@sarghbyrk.com, call or WhatsApp +92 332 6679111 (Monday to Saturday, 10:00 AM to 7:00 PM (PKT)), or write to us at Gulberg III, Lahore, Pakistan.